- There is a sort of complexity and skill unnoticed to the public when it comes to the waiting on tables
- Literate acts can extend beyond the printed text involving verbal and nonverbal communication
- Study was done in a privately owned restaurant during Weekend evening shifts and voluntary participation
- At this restaurant it has different level of experience workers.
- The menu is the most important printed text used by waiters and waitresses. The menu is its own genre
- A word like marinara is common item found in many restaurants but it means something a little different depending on how the restaurant prepares and makes the sauce. (own lexis)
- Restaurant menus are written in a way so that it is long and sometimes incomprehensible to give the power of the interaction to the waiter/waitress.
- Knowing terms that many customers are unfamiliar with can help sell that dish or not knowing leads to the opposite effect
- The waiters/waitresses at this restaurant have to be proficient on the menu and reading people/the situation to be successful at their job